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SML will not provide packing material, furniture pads, tie-downs, shrink-wrap or any materials not specifically listed in the above section titled Load Information or Unload Information. The Customer agrees to provide all Packing Materials required for the move. Packing materials such as furniture pads and tie-downs are strongly recommended to prevent movement and/or reduce the risk of damage to items during transit. Please inquire about how to purchase/rent these items prior to your load date.
The above rate(s) is not an estimate for how long it will take to complete your job. This is a quote for the minimum price you will be charged for services provided. If your job takes longer to complete than the minimum time quoted, you will be charged the hourly rate in 30-minute increments until completion.
In the case of inclement weather, the customer is responsible for a minimum of the deposit payment should the crew be turned away. Should the job stop within the first two hours due to weather, the customer is responsible for the two-hour minimum total cost. If the crew determines conditions are unsafe, SML reserves the right to reschedule with no fee to the customer.
Damage Claims: SML will not be liable for any loss thereof or damage thereto or delay caused by an act of God/weather, the public enemy, acts of terrorism, the authority of law, or any act or default of the shipper or owner, or its vendors and /or agents. All damage claims must be filed within 14 days of completion of your job, and notice of damages must be provided to SML as provided herein when the damage occurs or is discovered. Customer further acknowledges that if any damage occurs during the loading and/or unloading process, Customer shall immediately notify the lead loader/unloader, and require that the damage be noted by the lead loader/unloader in writing with a full description of the damage and how it occurred. Failure to document on the work ticket any property damage prior to their departure will forfeit any claim of damage to the property against SML. With the purchase of our ProMover Service, SML and its vendors are liable for damage during the load and/or unload ONLY. SML’s limited liability is a, free of charge, company provided valuation - it is not insurance. SML’s valuation ends immediately upon crew jobsite departure. If damage occurs to your household goods while a SML crew is actively loading/unloading your items, SML’s valuation coverage is limited to a rate schedule of $0.60 per pound per item as determined by the US DOT standard weights and measures. Damage which occurs during transit is not covered for any reason. Items which are part of a pair or set will be valued as individual items. Customer hereby acknowledges that the loader/unloader is not responsible for unsealed cartons or item(s) not packed by SML. Customer further acknowledges that the loader/unloader is not responsible for ceramic, granite, or marble and does not warrant the mechanical condition of appliances, or electronics, as there is no way for the loader/unloader to know the operational ability of each item prior to the move. Pressed Board, particle or compressed wood is excluded from our coverage due to the nature of the material. (We advise Customers to check with their home or renter’s insurance for coverage terms.) Customer further acknowledges that the loader/unloader is not responsible for any damage to pool/billiard tables, pianos or grandfather clocks. Be advised that stock, bonds, fur, jewelry, prescription drugs, paper money, coins and collectibles of any kind will not be covered for any reason. Customer further warrants and represents that Customer will not pack items of this nature, and that Customer, or its designated agent, will be present at all times during the load/unload of Customer’s household goods. Customer hereby further represents and warrants that Customer will inspect the goods prior to SML commencing loading of Customer’s goods, and immediately after unloading. In no event, shall SML be liable for indirect, consequential, incidental, exemplary, punitive or special damages, income, including lost profits, use of other benefits, arising out of or in connection with the performance of SML’s obligations under this Agreement or any failure of such performance, even if the possibility of such damages had been foreseen by or communicated to SML by Customer.
SML reserves the right to refuse any task or job that is found to be a concern of health, safety, legality, or otherwise at SML's sole discretion.
Important Notice: Any and all items in excess of 300 Lbs. are not authorized to be moved or covered under any valuation unless declared and approved by SML prior to the load/unload.
In the event a floor(s) is damaged (whether affected floor is wood, tile, carpet, laminate, concrete or any other material) SML's liability for repair will be confined to the locally affected area only; repairs must be approved via SML's claims process and cannot guarantee an exact match to the original finish. By signing this Agreement, you acknowledge and agree that SML will not be responsible for the cost of an entire floor to be resurfaced or refinished regardless of circumstance.
SML is an independently owned and operated company and has no affiliation with any of our referral or linking partners. Our referral and linking partners make no warranty as to any services provided by SML.
An applicable deposit is required to finalize booking*. Our agreement with you will not commence until the deposit is received by SML. There is a minimum time frame for each job and a travel fee may apply. At the completion of each job, the final balance will be charged to the credit card(s) on file. Failure to remit full payment at the completion of the job may lead to additional fees being assessed. Payment must be made directly to the SML office. No payment should be made to the load/unload crew except gratuity. Payments made to crew members will not be credited to your outstanding balance.
*SML requires a minimum of 72-hours' notice for cancellations or changes; any scheduled job within this timeframe that requires date/time changes or is cancelled may be subject to the forfeiture of the deposit. Additional fees may apply if crew(s) has already been dispatched at time of cancellation or date/time change.
Any and all disputes stemming from this agreement or services provided under the scope of this agreement will be enforceable in the State of Texas, Tarrant County.
Our office communicates with customers via phone and email. During the moving process text messaging is often a more efficient means of contact. Please review the TMA below:
Text Message Acknowledgement (TMA)
1. You agree SML (our agents, representatives, affiliates and anyone contacting you on our behalf) may contact you via SMS messages (including text messages) calls using an automatic texting system. You certify, warrant and represent that the telephone numbers that you have provided to us are your contact numbers. In order to access, view, and retain SMS Notifications that we make available to you, you must have: (i) a SMS-capable mobile phone, (ii) an active mobile phone account with a communication service provider; and (iii) sufficient storage capacity on your mobile phone.
2. All SMS Notifications in electronic format from us to you will be considered "in writing"
3. There is no service fee for SMS Notifications, but you are responsible for all charges, including but not limited to fees associated with text messaging, imposed by your communications service provider. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages. These charges will appear on your phone bill. Message frequency depends on account status or settings. We may modify or terminate our text messaging services from time to time, for any reason, and without notice, including the right to terminate text messaging with or without notice, without liability to you.
Labor only services are for customers who plan on renting and driving their own moving truck but only need assistance with the loading and/or unloading of their household goods.
Full service moves are for customers who need SML to facilitate the entire move. This includes SML providing a moving truck, loading, driving and unloading.